Return & Refund Policy
Welcome to Aimei Doll. We offer free global shipping and a clear return policy to protect your rights.
Can I Cancel My Order?
You may change your mind, but most products are custom-made. Once confirmed, production begins.
If you have any questions, please feel free to contact us—we are always here to help and support you.
Custom-Made Products
• Within 8 Hours：Full refund with no fees.
• Between 8–24 Hours：5% processing fee deducted.
• After 24 Hours：May be in production. Fee: 5% to 40% based on progress.
Our team will communicate the production stage and help evaluate applicable costs.
Reminder: Some brands have faster production; orders may complete within 48 hours.
In-Stock (Local Warehouse) Products
In-stock items are packed and shipped same day. Cancelation not accepted once processing has started.
If you still wish to cancel, contact us before delivery and refuse the package upon arrival.
Refund: Approximately 75% of order amount
(Covers shipping, return shipping, and packaging fees.)
Exact refund based on actual logistics costs incurred.
Returns Policy
Our Commitment:
We want you to be satisfied. We offer a clear and fair return policy to protect your rights.
Return Overview:
• You have the right to request a return within 14 days of receiving your product.
• The item must be unused, unwashed, in its original condition and packaging.
• Contact customer service before returning. Do not send items back without approval.
• Once approved, we will provide you with the correct return address.
Non-Returnable Items:
• Customized Products: Shipped after photo confirmation, not eligible for 14-day return.
• Non-Functional Variations: Minor variations in wigs, eye color, or makeup are normal.
Packaging Specification Notice
To ensure safe transport, manufacturers may adjust packaging materials and dimensions.
Outer packaging size may differ from website display. These adjustments apply to transport packaging only.
Packaging size variations due to protective upgrades are not a product defect.
Return Shipping:
• For personal reasons (change of mind), customer pays shipping. Refund is order amount minus charges.
• For our error (wrong item or severe damage), we cover all shipping costs and provide a full refund.
Note:
1. Don't order until sure. Check photos. No fees before processing.
2. Refunds only for missing custom features or wrong doll.
3. Inspect the doll before use. It must be brand new and unwashed. Contact us immediately with any complaints.